Return Policy
Returns
At 2percent, we accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by a receipt or proof of purchase
Returns sent back without prior approval will not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Digital products
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Gift cards
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Personal care items
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Clearance or final sale items
Items marked as final sale cannot be refunded or exchanged.
How to Start a Return
To initiate a return, email us at 2percentstore@gmail.com with:
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Your order number
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The item(s) you want to return
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The reason for the return
We will provide the return instructions and the correct return address.
Return Shipping Costs
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
If the product is defective or incorrect due to our mistake, we will cover the return shipping.
Refunds
Once we receive and inspect your return, we will notify you via email.
If approved, a refund will be issued to your original method of payment within 5–7 business days.
Please note that banks or credit card companies may take additional time to process the refund.
Exchanges
We only replace items that are defective or damaged.
To request an exchange, contact us at 2percentstore@gmail.com.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us within 7 days of delivery with photos of the issue, and we will take care of it.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still need assistance, reach out to us at 2percentstore@gmail.com.
Contact Us
For any questions about returns or refunds, please contact us at:
📧 2percentstore@gmail.com
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